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Client Support - Restoration PolicyThe tape back-up system is in place primarily as a disaster recover system in case of a server crash or some similar catastrophe. As an added service, we do provide restoration of customer files when requested. However, these requests can only be fulfilled during those times that the tape drive is not busy backing-up the servers. This means that there are a very limited number of hours per day when we can do restorations, because that process runs for much of each day. If we happen to get several requests for restorations, or if those requests involve a large number of files -- then we may not be able to complete all of them in the time frame available, meaning a delay of up to 24 hours before the next opportunity. Cost to restore a Web site is $100 per hour with a minimum of one hour. If you are experiencing a problem or don't understand a feature of Global Presence's services and your question is not answered in this FAQ, please contact us. |
