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Client Support - Acceptable Use Policy

Terms, Conditions, and Acceptable Use Policy

Global Presence's general policy is to act as a neutral provider of access to the global Internet. Global Presence neither censors nor condones the actions or content of any Web page hosted at Global Presence.

Global Presence reserves the right to suspend or cancel a customer's access to any or all services provided by Global Presence when Global Presence decides that the account has been inappropriately used.

Each individual user connected to Global Presence through your organization must be responsible in its use. Individuals and organizational use of Global Presence must not interfere with the work of other users of the network, disrupt the host systems attached to or accessible by the network, or disrupt network services. Information transfer that is likely to result in the loss of someone's files, or cause any damage to or undue interference with another's work or system, is prohibited.

E-mail and Usenet

Unsolicited commercial advertisements are not allowed in e-mail, and will result in account suspension or cancellation.

Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical.

Sending a message, especially an advertisement, to multiple recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic. E-mail is a person-to-person medium, not a broadcast medium.

Specific Acceptable Use Policies

Global Presence will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization.

Any unauthorized use of accounts or computers by a Global Presence customer, whether or not the attacked account or computer belongs to Global Presence, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, according to the seriousness of the attack.

Lawful Purpose

Global Presence reserves the right to refuse service to anyone. Customers may only use Global Presence's server for lawful purpose. Transmission of any material in violation of any Federal, Provincial or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Global Presence harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Pacific Online, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Global Presence against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Global Presence's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Global Presence's server.

Disclaimer

Global Presence will not be held responsible for any damages your business may suffer. Global Presence makes no warranties of any kind, expressed or implied for services we provide. Global Presence disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Global Presence and its employees. Global Presence reserves the right to revise its policies at any time.

If you are experiencing a problem or don't understand a feature of Global Presence's services and your question is not answered in this FAQ, please contact us.